Comments on: Customer Service FAIL

By: undergrad RN

undergrad RN — Sat, 11 Apr 2009 13:32:34 +0000

I worked for Dell before they laid us all off in favor of the Far East. I was in tech support. Honest opinion? Dell was good, once. In 1998.

Last year when I bought myself a laptop for school, I ignored my super Dell discount and bought Apple, if that’s any indication.

By: grrljock

grrljock — Tue, 07 Apr 2009 22:08:04 +0000

Here is some info from gethuman.com:
Dell Sales – 800-624-9897 – Press 0 at each prompt, ignoring messages.

Dell Tech Support – 800-624-9896 – Press 3; say “agent” at each additional prompt, ignoring messages.

If these are up to date, you will reach actual human beings, and not just the phone tree.

By: angrynurse

angrynurse — Wed, 01 Apr 2009 08:49:52 +0000

Similar Experience with a 42 inch plasma just recently.

like your experience it would be cheaper for me to buy a new one rather then have it fixed. Not that surprises me of course.

All this does make me wonder about the value of extended warranties when I replace it.

By: may

may — Wed, 01 Apr 2009 03:40:14 +0000

i think you can watch the amazing race online, a day after it is shown on tv. that’s probably not the help you want, but at least :)

By: barb

barb — Tue, 31 Mar 2009 20:01:01 +0000

Have you ever been to the consumerist.com web site? They often have links, email addresses and phone numbers for customer service issues. They are contacts for upper level customer service agents.
Here is what I found for Dell

http://consumerist.com/search/dell%20customer%20service/

Hope that this might help. Good luck.

By: Jenn

Jenn — Tue, 31 Mar 2009 16:21:10 +0000

I will NEVER by anything from Dell again. The two laptops I’ve bought from them lasted just about a year before having some major malfunction.

By: Tex

Tex — Tue, 31 Mar 2009 14:07:47 +0000

Here’s the link:
http://www.cbs.com/video/?showname=primetime/amazing_race#video

Oh,BTW:
The Reds are mean…’the twindles’?
Luke was wrong to detour
M&M cheat
Victor’s a jerk
I’m rooting for The Sistas